Frequently Asked Questions

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We currently offer a delivery-only service and do not have a physical location for pick-ups.
As our company grows we hope to add this option in the future but for now we're all about delivering convenience and bringing our products right to your doorstep! 

Modesto delivery & pick up is only $30. All surrounding cities are based on mileage. Standard delivery rates apply during normal business hours. Before or after-hour deliveries and pick ups are available with prior arrangement for an additional fee. 

It is recommended to have someone available on site to meet the truck for delivery, but not necessary. Arrangements can be make to leave rentals in a secure location. 

Your delivery details will be located on your invoice in the itemized section under Delivery/Pick up. If you have questions or need to make scheduling changes contact us and we'll do our best to modify your delivery times to fit your schedule. 

The best answer is as far in advance as possible. We have large quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested  at the time the order is placed. 

For larger orders, over $500, a $100 non-refundable deposit is required to reserve inventory for your event with the balance due one week (7) days before your scheduled delivery date. We will send you an invoice to review as the rental contract via our software partner, QuickBooks.

Yes, absolutely! You may make additions and/or modifications up to one week (7) days before your scheduled delivery date. If requested products are available, we will accommodate requests for increased quantities. Please refer to our cancellation policy below to avoid charges related to cancelling items.

We understand that plans change. You can cancel anytime and receive a refund of your total minus the deposit. A 50% cancellation charge will apply to any rental items canceled less than three (3) days before your scheduled delivery date.  A 100% cancellation charge will apply to items canceled on the day of delivery.

Yes. Set up and tear down services are available for an additional charge. These arrangements must be made in advance. Contact us for more details. 

Responsibility for equipment remains with the customer from the time of delivery to the time of pick up. Please be sure equipment is secured when not in use and protected from weather. Tables should be broken-down and chairs stacked at or near the original delivery location. All glassware should be repacked in the same containers in which they were received. Linens should be shaken out and dry to prevent staining and mildew. Linens can be placed in a large garbage bag or bundled together for pick up. 

The pick up staff will count the rental items on-site to verify quantities. We will charge our replacement cost for missing, severely damaged or broken items. 

Yes, a 10% military discount is available to all current and former military members. We require a standard military ID card, a VA issued identification card, or a veterans designation on a drivers license as proof of service. 

I looked at the schedule and we can be in Patterson on Saturday, November 9th as early as 8 AM.